ROADGUARD — SHIPPING POLICY

Last updated: 8 October 2026

At RoadGuard, we are committed to processing your orders carefully and delivering your products as smoothly as possible.

This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from https://roadguard.world.

1. ORDER PROCESSING TIME

Orders are processed after payment has been successfully received and verified.

Please allow 1–3 business days for order processing before dispatch, unless otherwise stated on the relevant product page or at checkout.

Business days exclude weekends and public holidays.

During busy periods, promotional events or unexpected operational disruptions, processing times may be longer.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

2. SHIPPING DESTINATIONS

RoadGuard ships to the destinations available at checkout.

Available countries and delivery options may vary depending on the product, destination and shipping provider.

If your country is not available during checkout, please contact our customer support team before placing your order.

3. SHIPPING TIMES

Estimated delivery times depend on the destination, shipping method and carrier.

Any delivery estimates displayed at checkout or on the relevant product page take precedence over the general estimates in this policy.

Delivery estimates are provided for guidance and may be affected by customs procedures, carrier delays, weather conditions or other circumstances outside our reasonable control.

We will not intentionally misrepresent delivery times. Your statutory rights concerning delayed or undelivered orders remain unaffected.

4. SHIPPING COSTS

Shipping costs, if applicable, are displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions stated on our website or in the relevant promotion.

Unless expressly stated otherwise, any customs duties, import taxes or other charges payable on international shipments will be handled in accordance with the information provided at checkout and applicable law.

We encourage customers to review the final order summary before confirming their purchase.

5. ORDER TRACKING

Where tracking is available, tracking details will be provided by email after dispatch.

Please allow some time for the tracking information to become active in the carrier's system.

Tracking updates may not appear immediately and can vary depending on the shipping provider and destination.

If your tracking information has not updated for an extended period or you need assistance locating your parcel, please contact our customer support team.

Order tracking: https://roadguard.world

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact us as soon as possible at services.avenue@outlook.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a delivery fails because of incorrect information supplied by the customer, we will work with the customer and the carrier to determine the available options, subject to applicable law.

7. DELAYED, LOST OR UNDELIVERED ORDERS

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate.

We may need to check the tracking information or contact the shipping provider before determining the next steps.

If an order is confirmed lost or has not been delivered within the legally applicable period, we will provide the appropriate remedy in accordance with applicable law.

Nothing in this policy removes your statutory rights concerning non-delivery or late delivery.

8. DAMAGED PARCELS OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your parcel arrives damaged, or if you receive an incorrect item, contact us at services.avenue@outlook.com.

Please include your order number and, where possible, photographs of the parcel, packaging and product.

We will review the issue and help arrange an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.

Your statutory rights regarding defective or non-conforming products remain unaffected.

9. SPLIT SHIPMENTS

Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately.

If this occurs, tracking information may be provided separately for each shipment where available.

You will not be charged additional shipping fees for split shipments unless the applicable charges were clearly disclosed and agreed to at checkout.

10. CUSTOMS, DUTIES AND IMPORT TAXES

International shipments may be subject to customs procedures, import duties or taxes depending on the destination and applicable law.

Where additional charges may apply, customers should review the information provided during checkout.

We will communicate any relevant shipping or customs information available to us, but customs processing times are outside our direct control.

Nothing in this section transfers a legal obligation to the customer where applicable law requires RoadGuard to bear that obligation.

11. CONTACT US

If you have any questions about shipping, delivery or tracking, please contact us:

Brand: RoadGuard

Website: https://roadguard.world

Email: services.avenue@outlook.com

Please include your order number in your message so that we can assist you more efficiently.

12. CHANGES TO THIS SHIPPING POLICY

RoadGuard may update this Shipping Policy from time to time to reflect changes to our fulfilment arrangements, shipping providers or legal obligations.

The latest version will be published on this page with an updated revision date.

Any changes remain subject to applicable consumer protection laws.

Thank you for choosing RoadGuard.