Refund policy

ROADGUARD — REFUND AND RETURN POLICY

Last updated: 8 October 2026

At RoadGuard, your satisfaction is our priority. We want you to shop with confidence and enjoy the convenience and peace of mind our products are designed to provide.

That is why we offer a 60-day money-back guarantee on eligible purchases, subject to the terms below.

This policy applies to purchases made through https://roadguard.world and does not limit any consumer rights provided by applicable law.

1. OUR 60-DAY MONEY-BACK GUARANTEE

You may request a return and refund within 60 days of receiving your order if you are not satisfied with your RoadGuard purchase.

To request a return under this guarantee, please contact our customer support team within the 60-day period and provide your order number.

Returned products must be handled with reasonable care and returned with any accessories supplied, where reasonably possible.

You may inspect and handle the product as necessary to establish its nature, characteristics and functioning. Where permitted by applicable law, we may deduct an amount for any diminished value resulting from handling beyond what is necessary to inspect the product.

Our 60-day guarantee is an additional commercial benefit and does not replace or restrict your statutory consumer rights.

2. HOW TO REQUEST A RETURN

To start a return, contact us at:

Email: services.avenue@outlook.com

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for your return

  • Photographs or other relevant information if your product arrived damaged or defective

Our support team will explain the return procedure and confirm the appropriate return address.

Please contact us before sending any item back. Returns sent to an unconfirmed address may experience delays.

3. RETURN SHIPPING COSTS

The responsibility for return shipping costs depends on the reason for the return.

Returns under our 60-day money-back guarantee: Unless we confirm otherwise, customers are responsible for the direct cost of return shipping for change-of-mind returns under our voluntary guarantee, subject to any applicable legal requirements.

Faulty, damaged or incorrect products: If the product is faulty, damaged on arrival or incorrect due to an error on our part, we will arrange or cover reasonable return shipping costs where required by applicable law.

Statutory withdrawal rights: For consumers exercising a legal right of withdrawal, return shipping costs may be payable by the customer only where permitted by law and where the customer was properly informed of this obligation before purchase.

We recommend using a tracked shipping service and keeping your proof of postage.

4. REFUND PROCESS

Once we receive and assess your returned product, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

We aim to process approved refunds promptly, generally within 10 business days after approval. The time it takes for the funds to appear in your account depends on your bank or payment provider.

This processing target does not extend any mandatory statutory refund deadline.

For eligible statutory withdrawals, refunds will be made within the timeframe required by applicable law. Where permitted, we may withhold reimbursement until the returned goods have been received or you have provided evidence that they have been sent back, whichever occurs first.

Where required by law, refunds will include the original standard delivery costs. Additional charges for premium or express delivery may not be refundable where permitted by law.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We want every RoadGuard customer to receive their order in satisfactory condition.

If your product arrives damaged, does not function as described or is different from the item ordered, please contact us at services.avenue@outlook.com.

Include your order number and, where possible, photographs or a description of the issue.

Depending on the circumstances and applicable consumer law, we will offer an appropriate solution, which may include a replacement, repair, refund or another legally required remedy.

Nothing in this policy limits your statutory rights regarding faulty, defective or non-conforming goods.

6. EXCHANGES

If you would prefer a replacement or exchange, contact our customer support team before returning your product.

We will confirm whether an exchange is available and explain the applicable procedure.

If an exchange is unavailable, we will discuss the available alternatives, without limiting any remedies to which you are legally entitled.

7. EXCEPTIONS AND NON-RETURNABLE ITEMS

Any exclusions from our voluntary 60-day guarantee will be communicated clearly where applicable.

Nothing in this policy excludes or restricts mandatory consumer rights. In particular, a sale price alone does not remove your legal rights if a product is defective or non-conforming.

Where a statutory right of withdrawal applies, exceptions will be limited to those permitted by applicable law.

8. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at services.avenue@outlook.com.

We will do our best to stop an order that has not yet been processed or dispatched, but cancellation cannot be guaranteed once fulfilment has begun.

If your order has already been dispatched, you may still be eligible to return it under our 60-day guarantee or exercise any applicable statutory withdrawal rights.

9. LATE OR MISSING REFUNDS

If you have not received your refund after we have confirmed that it was processed:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or payment provider to check whether the refund is pending.

  3. If the refund is still missing, contact us at services.avenue@outlook.com.

We will review the situation and help you resolve the issue.

10. EUROPEAN UNION AND UNITED KINGDOM CONSUMER RIGHTS

If you are a consumer in the European Union or the United Kingdom, you may have statutory rights in addition to our 60-day money-back guarantee.

For many online purchases, consumers generally have 14 days from delivery to notify the seller that they wish to withdraw from the contract without giving a reason, subject to applicable exceptions.

Where a statutory right of withdrawal applies, consumers generally have a further 14 days after notifying the seller to return the goods.

Separate legal remedies may apply to faulty or non-conforming products. These rights vary according to the applicable legislation and are not replaced by our voluntary guarantee.

Nothing in this policy is intended to exclude, limit or waive rights that cannot legally be excluded.

11. CONTACT INFORMATION

For any questions about returns, refunds or exchanges, please contact:

RoadGuard Customer Support

Website: https://roadguard.world

Email: services.avenue@outlook.com

Return address: Please contact our customer support team to obtain the correct return address before shipping your item.

12. CHANGES TO THIS POLICY

RoadGuard may update this policy from time to time to reflect changes to our operations, products or legal obligations.

The version published on our website at the time of your purchase will apply, subject to any mandatory legal requirements.

Thank you for choosing RoadGuard. We appreciate your trust and are committed to providing a positive shopping experience.